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We are always happy to provide technical assistance and to answer any questions you may have about downloading and playing our videos, and using the site in general. If you are having a problem, please take a look at the information on this page before contacting us. It is very likely that the information here will help solve your problem or answer your question. If not, do not hesitate to contact us, but please be sure to include answers to the following questions:

  • What operating system is your computer running (OS X, Windows XP, etc.)?
  • Who is your internet service provider?
  • What type of connection do you have to the internet (dial-up, cable, DSL/broadband, etc.)?
  • What browser are you using (Firefox, IE, Safari, etc.)?
  • What media player are you using to view video clips (Windows Media Player, Real Player, Quicktime, etc.)?
  • Describe the problem you are having as thoroughly as possible. If applicable, describe in detail the exact steps you are taking to download and play the video clips, and exactly what happens after each step. Please bear in mind that the more information you give us up front, the faster we can help you resolve your problem. When we receive tech. support emails that contain a one-line description of the problem ("Videos don't play."), all we can do is write back and ask the questions listed above.

 

Video Formats

Playing the Videos

Downloading the Videos

Slow Download Speeds

Video Formats

All of our videos are available in MPEG-1 file format at 320 X 240 resolution. All movies and scenes are first uploaded to the site in this format, broken into multiple files for easy and fast downloading. (This means that, for instance, an hour-and-a-half long movie might be broken into 12 shorter video clips.)

Beginning in January 2011, we have also begun releasing larger-resolution, single-file downloads of our completed movies. Each of our full-length movies will be re-encoded at their native resolution of 640 X 480, with higher-quality compression, as one large file.

These full-length downloads are available in AVI file format, which is an older, great container format that can be played using a variety of video players on both Mac and Windows systems.

Both options, the older small-format files, as well as the new large-format file, will eventually be available on the download page for each complete movie (though again, we will be releasing the large-format video downloads, one at a time).

Playing the Videos

MPEGs can be played by the widest variety of media players available. This includes Quicktime, VLC, Real, Mplayer, and most versions of Windows Media Player, as well as a number of other players.

AVIs can be played using a variety of video players on both Mac and Windows systems.

For the most trouble-free playback, we recommend VLC Media Player for both Mac and Windows. It will play MPEG, WMV, AVI and a variety of other file formats. VLC is a free, open-source, cross-platform multimedia player, available from VideoLan

For Mac users: http://www.videolan.org/vlc/download-macosx.html

For Windows users: http://www.videolan.org/vlc/download-windows.html

We also highly recommend Apple's Quicktime Player, even for Windows users. The download is free from the Apple website.

For Mac users: http://www.apple.com/quicktime/download/mac.html

For Windows users: http://www.apple.com/quicktime/download/win.html

If you prefer to use Windows Media Player, one thing you'll need to do is make sure that you have it set to automatically check for and download codecs. This will determine how the Player handles video files. To do this:

  1. Open Windows Media Player.
  2. Click the Tools menu and select Options. The Options window appears, containing ten (10) tabs.
  3. Click the Player tab. The Options window refreshes, displaying the Player tab options.
  4. Locate the download codecs automatically checkbox and make sure it is checked. (If it isn't, click it. This puts a check in it.)
  5. Click OK. Then quit Windows Media Player and Restart it

Downloading the Videos

The procedures for downloading the videos is basically the same for Macs and PC. What differs is the wording of the command options, particularly depending on which browser you are using. For the correct steps to download the videos, locate the operating system/browser type that you are using below and read the corresponding instructions. Please follow those steps and wait until the video clip has downloaded completely onto your hard disk before attempting to play it. Our server is not set up to stream the video clips directly, and you will have the best results by waiting for each clip to download completely before playing it.

Windows/Internet Explorer

  1. Right-click the name of the file you want to download.
  2. Select Save Target As from the menu that appears.

Windows/Mozilla

  1. Right-click the name of the file you want to download.
  2. Select Save Link As from the  menu that appears.

Mac OS X/Safari

  1. Right-click the name of the file you want to download. (If you are using a Mac with a single-button mouse, press Control while you click the mouse button.)
  2. Select Download Linked File from the menu that appears.

Mac OS X/Internet Explorer

  1. Right-click the name of the file you want to download. (If you are using a Mac with a single-button mouse, press Control while you click the mouse button.)
  2. Select Download Link to Disk from the menu that appears.

Mac OS X/Firefox

  1. Right-click the name of the file you want to download. (If you are using a Mac with a single-button mouse, press Control while you click the mouse button.)
  2. Select Save Link As from the menu that appears.

Mac OS 9/Mozilla

  1. Click and hold the link of the file you want to download.
  2. Select Save Link Target As from the menu that appears.

Mac OS 9/Internet Explorer

  1. Right-click the name of the file you want to download. (If you are using a Mac with a single-button mouse, press Control while you click the mouse button.)
  2. Select Download Link to Disk from the menu that appears.

Download Manager Recommendations

We encourage you to contact us with any questions you have about using download managers with our site. Below is a list of download managers that we recommend and have proven to perform well with our site.

Reget

Get it here: http://deluxe.reget.com/en/download.htm

LeechGet

If you have any other download managers that you would like us to test, please let us know.

 

 

 

Slow Download Speeds

There are a number of variables that can cause slow downloads. They can occur on your end: the speed of your internet service, the amount of traffic on your ISP. And they can occur on our end.

Certainly any computer can have issues, and our servers are not immune to them, but we have worked vary hard to ensure that our servers are secure and they can handle any load that our customers put on them. And as we grow, we have ensured that our capacity to serve files to you grows with us.

Hacking certainly could have an effect of our server performance. However, we have taken every precaution against foreign invaders, and in the time we have been in business we have not been hacked. That is not to say that we haven't had our share of bad behavior. We have had a couple of brute force attacks: where someone uses automated software to flood us with log in attempts, in an effort to break into the site.

When we receive a complaint about slow downloads, we check our servers and run tests, such as traceroutes, to determine where the cause of the sluggishness is. So far, every test has had the same result, the most significant variable in download speeds is the Internet itself. To help explain why, here is a brief overview of the Internet, beginning with what a network is.

Networks

A network is two or more computers connected together and able to communicate. The simplest network consists of two computers connected by one wire. A complex network can have tens, hundreds or thousands of connected computers, printers and other machinery.

A network can also be composed of two or more networks linked together. For example, a large corporation with worldwide offices can have smaller networks for locations and departments that are connected by a large, managed network.

The Internet

The Internet is thousands of INTERconnected NETworks.

Think about how many networks there are in the world. Universities have them, corporations have them, governments have them. When you buy Internet access from an Internet Service Provider (ISP), you become part of your ISP's network, which is connected to the Internet.

All these networks are connected by large, very very fast networks, called backbones. AT&T has one, Sprint has one. So does QWEST and Global Crossing. For a good list of U.S. backbones, look here:

http://navigators.com/isp.html .

For graphics representations of these backbones, go here:

http://www.nthelp.com/maps.htm

This complex interconnection enables you to look up resolutions to legal issues, do research on the 100 Year's War, find that recipe for Peking Duck, or download videos from us.

Our servers are located in southern California. When you connect to twilightwomen.com, your computer sends out communications that have to traverse some of these networks and all the necessary machinery for serving and routing Internet communications before it gets to us.

This can be a lot of machines. In fact, it is not unusual for the request for a file from a customer in Europe to go through 30 machines before it arrives at our server. Our machine locates that file and sends it out, and it has to go through 30 more machines on its way back to that customer. However, when we connect here in California, there are usually around five or six machines between us and our servers. So, distance can make a big difference.

Internet Traffic

To make things more complicated, the amount of traffic on the Internet can also affect your download speeds. Just as with phones and cell phones, the Internet has burdens of heavy traffic. A lot of people on the phone system can bog it down or bring to a halt. The same happens with the Internet.

As your video travels through each network, it is subject not only to the basic speed of that network, but also to the amount of traffic on that network. Sometimes there can be so much traffic that the flow through the network taxes the ability of the computers that manage that flow. Traffic slows to one degree or another. And this can vary from network to network So, for example, if your video travels through Texas easily on one network, it may hit another network in New York and bog down because of heavy traffic.

If You Experience Slow Downloads:

Please contact us and let us know the following:

  • Where are you (country, city)?
  • Who is your ISP?
  • What type of internet service do you have / what is your average connection speed? (ex: home DSL, aprox. 250 KB/sec)
  • When are you experiencing the problem? (Is it all the time or sometimes? If sometimes, which times?)
  • Have you ever been able to download from us at a regular speed?
  • If you are a customer at another site like ours, are you able to download videos from them at different speeds than from our site? If so, which site is that? What is your average download speed from that site?

This information will help us troubleshoot the problem.

 

 

 

 
 
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